Encapsulating an Entire Process in Argos

by Evisions

 

Idaho State University explores how Evisions Argos can corral an entire process. Lindsey Peterson, Systems and Data Management Director at ISU, examines how – besides querying the relevant data – a creative use of Argos’ buttons, memos, tabs, and data aware fields can help keep all the details in one place. The result is a win for business continuity, especially in a season of staff turnover, and the “all hands on deck” approach to getting work done.

Lindsey’s discussion centers on two specific processes:
1. Disenrollment Process: Reaching out to students who haven’t paid their bill, haven’t signed up for a payment plan, and are registered for the semester, to ascertain whether they need help with payment options or if they perhaps need help disenrolling.
     — Spans multiple departments (student accounts, enrollment management, admissions, grad school)
     — Used twice a year, for about a two week stretch each time
     — Includes a telephone script for the person calling the student
2. New Student Onboarding: Includes three different online tasks a student must complete (offered by two different vendors), and whether Banner accurately reflects the completion of the tasks.
     — Used throughout the year by one office
     — Using this in a staff transition situation; buttons (to take users to the vendor websites) have saved the day!
     — Includes a “person lookup tool” that helps overcome problems in the vendor data; lots of data aware fields

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