Metrics That Matter

Metrics That Matter

Most campus debates about “the number” sound familiar: a retention rate appears in a slide, someone cites a different figure from a dashboard, and the meeting drifts into detective work. The core issue is not the tool; it is that our key metrics are not specified in a...
Metrics That Matter

Asking the Right Data Question

Most campus meetings start the same way: someone asks, “How are we doing on retention?” or “Is the funnel healthy?” Dashboards open, people scroll, and the hour ends without an answer. A business prompt is not yet an answerable data question. Part 2 shows how to close...