Customer support
Friendly experts. Refreshingly fast answers.
When you need a hand, you reach an in-house team that knows Evisions software inside and out and understands how higher ed works. No scripts, no runaround, just helpful people who stay with it until it's solved.
4.95/5 customer satisfaction
No outsourced agents
Higher education only, since 1998
Get help
Three ways to get unstuck
Submit a case
Open a case on our support and community site, then follow it all the way to the fix
Call or email us
Monday to Friday, 5:00 am to 5:00 pm Pacific. Some exclusions apply
Learn on your schedule
Our free on-demand training library lives on the community site too, and it answers plenty of questions before you ever need a case
Why it works
What makes our support different
01
Real people, in-house
Everyone who answers works at Evisions. No outsourced call centers, no hand-offs to strangers.
02
Fluent in higher ed
Our team knows the sector, not just the software. You will never have to explain a census date, or why an aid deadline can't move.
03
Quick to respond
Fast replies are the thing customers mention most, and we work hard to keep it that way.
04
No scripts, no runaround
We read every case closely. If the answer isn't immediate, we dig in and follow up until it's solved.
Faster than promised
“Evisions continues to provide some of the best tech support I have encountered in nearly 35 years of working in IT. The file turnaround that was warned could take 10 to 15 business days took less than 2 business days, most of which was spent waiting for me to provide the requested information. Evisions tech support continues to exceed my expectations.”
Rob Albertson
Associate Director of Computer Information Systems, Columbia-Greene Community College
In their words
Straight from our customers
Notes from the people we help, exactly as they wrote them.
“Evisions support is probably the best among any software vendors I have worked with in the Education field.”
Linda Graves
Information Systems Technical Analyst
Athens State University
“I don't normally give full marks across the board for a support experience like this, but the experience from Evisions was absolutely fantastic. From my original previous ticket, through to this one the technicians were quick to respond, friendly, super knowledgeable, and accommodating.”
Josh Rogalski
Network Technician
SUNY Cayuga Community College
“Evisions made the transition to Argos seamless. Their support team is always there, and if they don't have the answer immediately, they dig in, follow up, and help you get exactly what you need.”
Alejandro Aguilar
Systems Architect
Imperial Valley College
“It's not often we reach out but when we do, the response time, and every aspect is always top notch!”
Liz Dorso
Senior Business Systems Analyst
Sacred Heart University
“Evisions has the most amazing support team. Always responsive and helpful. One of the best all around. Kudos to the team.”
Lynn Sosebee
Banner Functional Developer
Eckerd College
“I always love working with Evisions Support. You've built a culture of responsiveness and respect that I don't experience with many of our other major vendors. Thanks for being you.”
Julianne Johnson
Information Systems Manager
Western Connecticut State University
“I love Evisions support, really way better than other vendors I've had dealt with when it comes to responsiveness, knowledge and professionalism!”
Joy Clavel
Business Tech and Applications Analyst
Western Carolina University
“Your customer support is unmatched. The team is an asset to your company and always delivers 5-star service. Keep up the excellent work.”
Pam Schwartz
Application Systems Analyst
Northeast Community College
“We chose Argos because of how they work with us. It's not just about the software, it's about the support and partnership.”
Alberto Solis
Director of Systems and Applications
University of Mount Saint Vincent
“Evisions has the absolute best support team in the industry.”
James Webb
Walters State Community College
“I had a great experience with the customer support team. They were quick to respond, professional, and very knowledgeable. My issue was resolved efficiently, and the support representative took the time to explain what went wrong and how to prevent it in the future.”
Purvi Shah
System Analyst and Banner Support Specialist
Harford Community College
“We work with support from a lot of vendors, and some of them I don't look forward to working with. Evisions isn't one of those. Your staff are always responsive, helpful, and clearly know what they are talking about.”
Ben Hammond
IT Systems Analyst II
Waubonsee Community College
“Evisions always has the best support. Quick, efficient, and always on point. Thank you for your great assistance!”
Michele Miler
Assistant Director Enterprise Systems
Illinois Wesleyan University
“I deal with a few vendors where I periodically have to submit tickets and support requests. Evisions is the only company whose reputation is such that if we let the team know we're putting in a ticket, we know it'll be resolved and that we can count on you all when we need you.”
Corey Linder
Database Administrator
Christopher Newport University
We're here for you
Need a hand? We're on it.
Open a case on the support site any time. During support hours you can also call or email, and a real person will take it from there.
Ellucian Partner Award
2025: Customer First
Ethos Connected
since 2020
Ellucian partner
22 years