Customer story · Ana G. Mendez University System
Streamlined, cost-effective reporting with Argos
SUAGM chose Argos for its ease of use and enterprise licensing, built a dashboard hub that more than 50 managers use without technical training, and now pays one fee for unlimited users.
San Juan, Puerto Rico
Private non-profit university system
Argos
- Immediate cost savingsOne enterprise fee for unlimited users replaced per-user pricing that grew every year.
- Dashboards anyone can navigateMore than 50 managers, many without technical knowledge, use the dashboard hub.
- Staff time and effort savedUsers find the data themselves instead of waiting for a special report.
Ana G. Mendez University System at a glance
5,876+
Students
2,676+
Faculty
4
Universities
211
Undergraduate programs
96
Graduate programs
01
The challenge
A reporting bill that grew with every new user
The Ana G. Mendez University System (Sistema Universitario Ana G. Mendez – SUAGM) is a collection of three universities, Universidad del Este, Universidad Metropolitana, and Universidad del Turabo, operating in Puerto Rico across 17 locations.
The newest member of SUAGM is the Universidad Ana G. Mendez – Virtual Campus, a fully online institution, plus five branch campuses serving Hispanic adult students on the Continental United States, in Florida, Maryland, and Texas.
17 locations, three states
Campuses across Puerto Rico, a virtual campus, and branches in Florida, Maryland, and Texas.
One central IT team
Responsible for the SUAGM extended network and all of the main systems.
Per-user pricing
Costs rose every year as new users sought access to reporting.
IT staff is mostly centralized and responsible for the SUAGM extended network and all of the main systems, with offices on the main campus of the Universidad Metropolitana, in San Juan.
The previous reporting solutions were expensive, as they were based on per-user pricing. This was costing SUAGM more and more each year, as new users sought to access the solutions.
02
The solution
One hub for recruitment, admission, and enrollment
In spring of 2014, SUAGM evaluated seven reporting-dashboard options and selected Evisions’ Argos Enterprise Reporting Solution as its sole solution, because of its ease of use and enterprise licensing.
The first phase of Argos was implemented in April 2015 to report through a dashboard with performance indicators for Recruitment, Admission, and Enrollment. With the help of the Evisions support team, the SUAGM team (an IT programmer and 2 members of the Institutional Statistics Office) built a custom dashboard that acts as a main hub of information.
On a sidebar, users select the area they want statistical data for (admission, enrollment, or university) and whether it is current (actual term) or historical (5-year trends). Argos displays data such as the number of enrolled students versus projection, or ratio analysis between applicants, admitted, and enrolled students, for the Puerto Rico and USA based operations.
| Before | With Argos |
|---|---|
| Searching for the right pages of statistical data | Dashboards that guide users to the information they need |
| Waiting for the statistics office to deliver a special report | Reports generated quickly, with data in graphical form |
| Per-user pricing that rose as new users sought access | One enterprise fee for unlimited users |
While Evisions’ support team helped build the foundation of the dashboard, SUAGM’s internal staff were key to developing the full potential of the application and adapting it to suit the reporting users’ needs.
“
It is an extraordinary tool. Here I can see which programs are weak and which ones aren’t, I can compare myself with other centers, I can see the contribution made by the center to the institutional and systemic enrollment…Extraordinary!
Sixto Bermúdez · UNE Arecibo Director, Ana G. Mendez University System
03
The results
More than 50 managers, many of them non-technical
According to users at SUAGM, the dashboards effortlessly guide them to the information they need, so they don’t have to go searching for statistical data or wait until the internal statistics office can deliver a special report.
Users can see data in graphical form, generate reports quickly, and drill down from the total, system-wide level to specific institutions, divisions, schools, locations, programs, and even feeder high schools, in some cases down to raw data. User satisfaction, at different levels, has been outstanding.
In less than a year, SUAGM had more than 50 high and middle level managers, many without technical knowledge, using the SUAGM Dashboard solution – a testament to how navigable it is.
Another major benefit was an immediate cost saving. With the Argos enterprise license, SUAGM pays one fee for unlimited users.
Immediate cost savings
One fee for unlimited users replaced per-user pricing.
50+ managers in under a year
Many without technical knowledge, using the SUAGM Dashboard.
Drill-down to the detail
From system-wide totals to programs, locations, and feeder high schools.
Expanded to HR and Finance
The Board of Trustees added more key performance indicators.
SUAGM’s Board of Trustees has been so impressed that Argos dashboard use has been expanded to include more Human Resources and Finance key performance indicators, providing insight for all campuses at a lower cost than before.
“
The biggest benefit of Argos is the ease of use and the amount of resources available through the web to maximize the use of the application. And one of the biggest points of sale that was given to us was the robustness of the HelpDesk. They gave our statistical office some direction and from there on, we were self-sufficient.
Luis E. González
Associate Vice President of Information Systems
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